1. General

These Terms & Conditions ("Terms") govern your use of the hewnwellness.com.au website ("Website") and any purchase of products from hewn. ("we", "our", "us"). By using this Website or placing an order, you confirm that you are at least 18 years of age and that you agree to comply with and be bound by these Terms.

If you do not agree with any part of these Terms, please do not use our Website or purchase our products.

2. Products and pricing

We make every effort to ensure that product descriptions, images, and pricing on our Website are accurate and up to date. However, we do not warrant that product descriptions or other content on the Website are error-free.

All prices are displayed in Australian Dollars (AUD) and are inclusive of GST unless otherwise stated. We reserve the right to change prices at any time without prior notice. Price changes will not affect orders that have already been confirmed.

Product images are for illustrative purposes only. Actual product packaging and appearance may vary slightly from what is shown on the Website.

3. Orders and payment

When you place an order through our Website, you are making an offer to purchase the products in your cart. We reserve the right to accept or decline any order at our discretion.

An order confirmation email does not constitute acceptance of your order. Your order is accepted when we dispatch the products and send you a shipping confirmation email.

We accept payment via:

• Credit and debit cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay and Google Pay
• Afterpay / Zip (subject to their own terms and conditions)

All payment processing is handled securely by Shopify Payments and/or third-party payment providers. We do not store your credit card details.

4. Shipping and delivery

We currently ship to addresses within Australia. Orders are dispatched within 1–2 business days from Brisbane, Queensland.

Delivery timeframes are estimates only and may vary depending on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers, incorrect addresses provided by the customer, or events outside our reasonable control.

Risk of loss and title for products purchased from our Website passes to you upon delivery of the items to the carrier. For full details, see our Shipping & Returns page.

5. Returns, refunds and guarantees

60-day money-back guarantee

We offer a 60-day money-back guarantee on your first order of each flavour. If you are not satisfied, contact us within 60 days of purchase for a full refund. You do not need to return the product. This guarantee applies to first-time purchases of each flavour only; subsequent orders of an already-refunded flavour are not eligible.

Change of mind returns

Unopened products may be returned within 30 days of delivery for a refund. The product must be in its original, unopened packaging. Return shipping costs are the responsibility of the customer. Refunds are processed within 5 business days of receiving the returned product.

Damaged or incorrect products

If your order arrives damaged or you receive the wrong product, please contact us at support@hewnwellness.com.au with a photo of the issue. We will send a replacement at no cost.

6. Australian Consumer Law

Nothing in these Terms is intended to exclude, restrict, or modify any consumer rights under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

For more information about your consumer rights, visit the Australian Competition & Consumer Commission (ACCC) website.

7. Subscriptions

If you subscribe to receive recurring deliveries of our products, the following terms apply:

• Subscription orders are charged automatically at the frequency you select (e.g., every 30, 60, or 90 days)
• You can pause, skip, or cancel your subscription at any time through your account dashboard
• Changes to your subscription must be made at least 48 hours before your next scheduled charge date
• There are no lock-in contracts and no cancellation fees
• Subscription pricing may change with notice; you will be notified before any price increase takes effect on your next order

8. Website use

You agree to use our Website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use of the Website. Prohibited behaviour includes:

• Using the Website in any way that breaches any applicable Australian or international law or regulation
• Attempting to gain unauthorised access to any part of the Website, server, or database
• Using automated systems or software to extract data from the Website (scraping)
• Transmitting any material that is defamatory, offensive, or otherwise objectionable

We reserve the right to restrict or terminate your access to the Website at any time if we believe you are in breach of these Terms.

9. Intellectual property

All content on this Website — including but not limited to text, graphics, logos, images, photography, product descriptions, and software — is the property of MBC Ventures Pty Ltd (trading as hewn.) and is protected by Australian and international copyright, trademark, and intellectual property laws.

The hewn. name, logo, and wordmark are trademarks of MBC Ventures Pty Ltd. You may not use, reproduce, modify, or distribute any content from this Website without our prior written consent.

10. Health and product disclaimers

hewn. products are food products and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. The information provided on our Website and marketing materials is for general informational purposes only and should not be considered medical advice.

If you have any health conditions, allergies, or dietary concerns, or if you are pregnant, breastfeeding, or taking medication, we recommend consulting with a qualified healthcare professional before consuming our products.

While we make every effort to provide accurate nutritional and ingredient information, we cannot guarantee that this information is free from errors. Please always refer to the product label for the most up-to-date ingredient and nutritional information.

Individual results may vary. Testimonials and reviews on our Website reflect the personal experiences of individual customers and are not guaranteed outcomes.

11. Limitation of liability

To the maximum extent permitted by law, hewn. and MBC Ventures Pty Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from or in connection with your use of our Website or products.

Our total liability to you for any claim arising from or relating to these Terms or your use of our products shall not exceed the amount you paid for the specific product(s) giving rise to the claim.

Nothing in this section is intended to limit or exclude liability that cannot be limited or excluded under Australian Consumer Law.

12. Governing law

These Terms are governed by and construed in accordance with the laws of the State of Queensland, Australia. Any disputes arising from or relating to these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of Queensland.

13. Changes to these terms

We reserve the right to update or modify these Terms at any time. Changes will be effective when posted on this page, and the "Last updated" date will be revised accordingly. Your continued use of the Website after changes are posted constitutes acceptance of the revised Terms.

For material changes that significantly affect your rights, we will make reasonable efforts to notify you via email or a prominent notice on our Website.

14. Contact us

If you have any questions about these Terms & Conditions, please contact us:

hewn.
Operated by MBC Ventures Pty Ltd
Brisbane, Queensland, Australia

Email: support@hewnwellness.com.au