FAQ

Questions? We've got answers.

Everything you need to know about hewn. bone broth protein - from ingredients to shipping.

Product & Ingredients

Bone broth protein is made by slowly simmering grass-fed beef bones, then gently concentrating and drying the broth into a fine powder. Unlike whey or plant isolates, it's a whole food — meaning the protein comes with naturally occurring collagen, gelatin, glycine, and other amino acids your body recognises and absorbs easily.

Each serve of hewn. contains approximately 20g of protein from grass-fed Australian bone broth. The full ingredient list depends on the flavour — but every ingredient is a real, whole food you can Google and feel good about. No "natural flavours," no maltodextrin, no gums, no artificial sweeteners.

Check the Our Ingredients page for the full breakdown of every flavour.

We currently offer three flavours: Velvet Cacao (rich chocolate), Silk Nectar (real vanilla bean), and Creamy Latte (coffee protein). Each one is formulated with whole food ingredients — real cacao, real vanilla bean, real coffee — not flavour compounds or extracts.

Because "natural flavours" is one of the vaguest terms on a food label. It can legally include solvents, preservatives, and processing aids that never appear on the ingredient list. Our customer reads every label — and we believe she deserves to know exactly what she's consuming.

Instead, we use real vanilla bean, lucuma, Ceylon cinnamon, and coconut milk to build flavour. It costs significantly more to formulate this way. We do it anyway.

Yes. hewn. is free from dairy, gluten, soy, eggs, and nuts. Our bone broth protein comes from a single source — grass-fed Australian beef — and our flavour ingredients are all plant-based whole foods. We don't use any common allergen fillers.

Our bone broth protein is made from grass-fed, pasture-raised Australian beef bones. We know exactly where it comes from, and it's gently processed at low temperatures to preserve the naturally occurring nutrients.

hewn. is made from whole food ingredients with no artificial additives. However, we always recommend checking with your healthcare provider before introducing any new supplement during pregnancy or breastfeeding.

How To Use

Add one scoop to 250–300ml of water, milk, or your favourite milk alternative. Shake, stir, or blend — it dissolves easily. Most customers enjoy it as a morning shake, blended into a smoothie, or mixed into their coffee or oats.

Yes — hewn. blends beautifully into warm drinks. The Creamy Latte was designed for this. The Velvet Cacao makes an incredible hot chocolate. Just stir or blend into warm (not boiling) liquid for the smoothest texture.

Whenever works best for your routine. Most of our customers have it as part of their morning ritual — with breakfast, as a mid-morning shake, or blended into their first coffee. There's no wrong time.

Absolutely. hewn. works well in pancakes, protein balls, overnight oats, and baked goods. The Velvet Cacao is particularly popular in chocolate protein muffins and smoothie bowls. Check our Journal for recipe ideas.

Shipping

We currently ship Australia-wide. International shipping is coming soon — if you'd like to be notified when we expand, drop your email on our homepage.

Orders are dispatched within 1–2 business days. Standard delivery is 3–7 business days depending on your location. Express shipping options are available at checkout for most metro areas.

Standard shipping is calculated at checkout based on your location. We offer free shipping on orders over $99. Express and priority options are available for an additional fee.

Yes. You'll receive an email with your tracking number as soon as your order is dispatched. You can track your delivery through Australia Post or the courier's website.

Returns & Refunds

We offer a 60-day money-back guarantee. If you don't feel a difference after trying hewn., we'll refund your purchase — no questions asked. We stand behind our product because we know it works.

See our full Shipping & Returns policy for details.

Simply email us at hello@drinkHEWN.com.au with your order number and we'll process your refund within 5 business days. You don't need to return the product.

We're sorry if that happens. Take a photo of the damage and email us at hello@drinkHEWN.com.au — we'll send a replacement at no cost. No need to return the damaged product.

About hewn.

hewn. was founded by Beckie Carter, a Brisbane mum who struggled with gut issues for years before discovering bone broth. After experiencing firsthand how much of a difference whole food protein made to her daily life, she set out to create a product she wished had existed — one that tastes incredible, dissolves in seconds, and is made from ingredients she'd actually want to consume every day.

Read the full story on our Our Story page.

Yes. hewn. is 100% Australian family-founded and owned. Our bone broth is sourced from Australian grass-fed beef, and every decision is made right here in Brisbane.

No. hewn. products are not tested on animals at any stage of production or development.

We're currently focused on direct-to-consumer, but we're open to conversations. If you're interested in stocking hewn., please email us at hello@drinkHEWN.com.au and we'll be in touch.

Still have questions?

We'd love to hear from you. Our team responds to every message within 24 hours.

Contact Us →

Nothing to lose. Everything to gain.

60-day guarantee. Free shipping over $99. Try hewn. risk-free.

Shop Bone Broth →